I am surprised no one has posted anything about this as it seems to be fairly big news in the gaming community. I'm also not sure if there are spoilers in here so I apologize in advance if there are.
I should start out by saying that I have never played any Mass Effect or for that matter anything from Bioware (that I know of). Anyway, I am curious as to why the ending of Mass Effect 3 is so controversial that is warrants contacting the FTC to file a formal complaint? From what I understand, the complaint is about "broken promises" regarding the ending of the game. I understand this game to be driven by decisions made throughout the trilogy and while there appears to be a limited number of endings (3?), none of them are satisfactory. How can a game this well received drive people to this kind of behavior. Do people really think they are owed something by a video game? If a movie promises to be scary and I wind up laughing at it, can I get my money back? If I am promised a 6 hour single player campaign and finish it in 4, can I file a formal complaint? I can understand Facebook petitions, postings and a charity drive? (although I think all are silly), I can't understand a complaint to the government - even though it will be ignored.
Like I said, I have not played the game and don't know anything about it but I am extremely curious as to what people think about this.